ABSTRACT
The importance of banking industry to every economy cannot be ignored. Bank is a place where all financial transaction of an economy impinges on. On the other hand, the impact of computers in alleviating some of the problems encountered by banks cannot be over-emphasized. Computer is seen as the most needed tools of improving banking transaction has not been well adopted by all banks in the Nigerian economy. Some banks see it as a means of upgrading their chequering up, transactions and keeping necessary data for customers for loans, advances and other services. Banks, which have gone into computerization, have observed that the positive prospect surpasses its negative prospects. This research therefore aims at showing the actual contributions of computer to the banking industry and the negative effects experienced by the banks that are yet to go into computerization. However, in case of the prospects and problems relating to computers, the researcher used both primary and secondary data and other related literature on the study topic in addition to this research being a case study, the researcher used a sample size drawn from UBA Plc in both their accounts and computer departments. The recommendations and conclusions were based on advising banks and other financial institutions to introduce the use of computer in their transactions. A general summary showed whether its contributions has actually led to the development in this industry and also indicated that computers use increased the efficiency and effectiveness of operations.
TABLE OF CONTENTS
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Table of contents v
Abstract vi
CHAPTER 1: INTRODUCTION
Background of the study 1
Statement of problem 4
The objective of the study 5
Scope of the study 5
Research questions 7
Significance of the study 8
Definition of terms 8
CHAPTER 2: REVIEW OF LITERATURE
Introduction to organizational concepts 14
The evolution of computer 15
The role of computer system in
Modern banking operation 17
The structure of a computer system 19
Computerization of customers’ banking in the Nigerian banks
Computer and information system 24
Criteria for using computers 25
The prospect of computerization in banking 26
Customer services and computer application in
The banking sector: the computerized services
Misconceptions about computer 36
Banking operations 37
Obstructions to customers’ application in Nigeria banks 39
CHAPTER 3: RESEARCH METHODOLOGY
Research Design 41
Area of Study 42
Population 42
Sample and Sampling Techniques 42
Research Instrument 44
Method of data collection 45
Method of data analysis 465
CHAPTER 4: DATA PRESENTATION AND ANALYSIS
How computerized do you consider
Your bank’s services to be? 46
Are you computer literate? 47
Hypothesis Testing 55
CHAPTER 5: DISCUSSION, IMPLICATION AND RECOMMENDATION
Summary of Findings 67
Recommendations 69
Computer services distinguished 70
Accountant and computers 71
Conclusions 72
Reference 74
Appendix
Questionnaire
